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Question 3.4 Answer - Top-Up Limit UX Issue Analysis

Issue Screenshot​

ScreenshotScreenshot

Flip Top-Up Limit UX Issue Analysis

This section identifies a confusing UX behavior related to top-up limits for e-wallets.

1. Problem​

  • Users attempt to top-up an e-wallet, but the app does not show the current balance limit or maximum top-up allowed.
  • When the user enters an amount exceeding the limit, the app may show an error after submission instead of preventing it upfront.

Why it's confusing:​

  • Users cannot plan the correct top-up amount.
  • The lack of limit information leads to trial-and-error input, which can be frustrating.
  • Users may lose trust or abandon the flow if they repeatedly hit the limit without explanation.

2. Suggested Improvement​

  • Display the e-wallet’s top-up limit on the top-up screen, e.g.:
    "Limit e-wallet: IDR 10,000"
  • Disable input or give real-time validation if the entered amount exceeds the limit.
  • Optionally, provide a tooltip or help icon explaining how the limit works.

Why this is better​

  • Reduces user frustration by providing clear constraints before submission.
  • Makes the transaction predictable and transparent.
  • Enhances trust in the app by showing limits upfront.

3. Severity​

  • Medium
  • From a UX/content standpoint: unclear limits may lead to failed transactions and user frustration, but the app still works.
Tip for UX Designers
  • Always display transaction limits or constraints prominently.
  • Use inline validation to prevent errors before submission.
  • Consider showing both daily and e-wallet maximum limits if applicable.