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Question 3.3 Answer - Admin Fee UX Issue Analysis

Issue Screenshot​

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Flip Admin Fee UX Issue Analysis

This section identifies a confusing UX behavior related to the display of admin fees during the transfer flow.

1. Problem​

  • Users select a bank or transfer option from a top dropdown.
  • The bottom sheet shows the admin fee.
  • Users select from the bottom arrow icon to see transaction details.
  • The bottom sheet that appears for transaction details doesn't show the admin fee.
  • Only after interacting with the top dropdown ONLY might the fee display correctly.

Why it's confusing:​

  • Users are unsure if an admin fee applies.
  • The inconsistency between the top selection and bottom sheet creates cognitive friction.
  • Users might abandon or question the transaction due to unclear costs.

2. Suggested Improvement​

  • Ensure that admin fees are always visible in the bottom sheet, reflecting the currently selected option from the top dropdown.
  • Update the bottom sheet dynamically in real-time whenever the top dropdown changes.
  • Add tooltip or note directly without too many sheets displayed:
    "Admin fee: IDR 2,500 included in total" for clarity.

Why this is better​

  • Reduces user uncertainty regarding transaction costs.
  • Provides consistent and transparent feedback across UI components.
  • Improves trust and reduces transaction abandonment.

3. Severity​

  • High
  • From a UX/content standpoint: inconsistent display of fees can lead to hesitation or mistrust, though the transaction functionality still works but can make users feel uncertain about the total cost.
Tip for UX/UI Designers
  • Always sync dropdown selections with detail sheets to prevent mismatched information.
  • Display all fees clearly and consistently, especially for financial flows.
  • Consider highlighting fee changes dynamically to draw user attention.